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Case Study
Three: Building a Client-Winning Team
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"Jamie has a rare ability to gain the trust
of the people he is dealing with at all levels
of the organisation. Jamie helped me to give new
direction to a team of highly motivated lawyers
and support staff following a period of significant
change in their working environment. The result
is that we have a highly motivated team of lawyers
and support staff who share a strong sense of
direction and a good team spirit." Head
of Department, Law Firm |
Background
The department had a £6 million turnover, 12
partners and a hard-won reputation in the marketplace.
In the post-9/11 world, however, much of its corporate-derived
work dried up. The department had to draw in its belt
and reduce headcount but still provide a proactive,
professional service to its client base.
Opportunity
To work with the new head of department to draw a line
under a period of transition, and establish a credible
business plan with the necessary fee-earner buy-in to
be achievable.
Action taken
Working with the departmental head we:
- Established his personal plan for the department
- Met with the regional heads to agree what they wanted
- Ran a series of workshops for the departmental teams
in each regional office. We combined business planning,
team-building and very pragmatic action planning to
give shape to their commitment to deliver their team’s
financial goals
- Provided coaching for team members as the plan was
executed
Results
In the following financial year, the department exceeded
its targets due to their hard-work and commitment. The
department is now looking to expand in key areas, and
has renewed optimism in its future.
Our work with the firm continues across the departments,
where we run both associate and partner development
programmes.
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